Why Choose Hackett as Your Sunderland Estate Agency

Whether you are buying a property, selling your home, letting out your real estate investment or renting, gaining help from an estate agent who is experienced and knowledgeable can make all the difference. Here at Hackett Property, we have assisted people from all walks of life with all areas of property, but how can we help you? Read on to discover just some of the reasons why you should choose Hackett as your Sunderland estate agency…

Excellent market knowledge

The property market is evolving constantly and judging the right time to buy or sell, and which areas to invest in isn’t easy. With years of experience under our belts, we keep up to date with the latest property market news and insights so you don’t have to!

Our market knowledge not only includes the analysis of national and regional trends. Our team have in-depth local knowledge and use this to your advantage. Our local knowledge has seen tenants rent properties they love, sellers market properties at the very best price point, buyers discover and move into their dream homes, and landlords invest in the areas that will take buy-to-let profitability to the very next level. Our great working relationships with banks and receivers also comes in handy.

A wide range of services

Providing a complete service isn’t something many Sunderland estate agents do, but we have all bases covered. Our friendly, professional and personal service provides sales, lettings, property management, finance and investment assistance to clients throughout Sunderland and the surrounding areas. In addition to working closely with individuals, couples, young professionals, families, retired people and landlords, our experience in the student market really sets us apart from our competitors.

Our landlord service is also particularly comprehensive, and designed to ensure not just a good relationship between yourself and us but between you and your tenant. Like many of our services, our landlord service is completely flexible and devised in accordance to your individual property needs.

Great advice comes as standard

As well as delivering a long list of professional property services, our support and advice comes as standard. We work hard to understand your wants and needs as sellers, buyers, tenants and landlords, and use these to develop a service that is tailor-made for you.

Want to get started with your latest adventure in property? You’re in the right place! Contact our team today to discuss your requirements.

What to Expect from an Estate Agent

As a homeowner, tenant, landlord or prospective buyer, at some point or another it’s likely that you’ll need help from an estate agent. Choosing the right estate agent for you and your upcoming property venture however isn’t easy, after all there are countless agents out there all of which claim to provide the very best service at the best possible price.

Knowing what to expect from an estate agent is a great place to begin, particularly if you are searching for a partner to help sell your home and move up the property ladder. In this guide, we provide a rundown of what to expect when hiring an estate agent so you can make an informed decision.


Knowing how much your estate agent will charge is perhaps the first question on every seller’s lips, after all any fees will eat into the money that is left from your property sale. Most estate agents work on a percentage fee, a fee that can be between 0.75 and 3.5% of the agreed selling price of your property.

There may be other costs involved, which you will need to be clear on before you enter into an agreement with your chosen Sunderland estate agency. Photography, For Sale boards, floorplans and Energy Performance Certificates (EPCs) may come at extra cost.

Marketing methods

At Hackett, we pride ourselves on using a variety of marketing techniques to get your property out there to a greater range of buyers, a fact that has only improved our success rate. Ensuring that you are clued up on the marketing methods your agent will use to sell your home is important and will give you an insight into the likelihood of selling your property and achieving your desired asking price.


As part of your collaboration you will enter into an agreement or contract. There are many contract types used by estate agents, including sole selling rights; ready, willing and able purchaser; multi agency; and sole agency. Always read the terms of your contract carefully, seeking legal advice if you are unsure about any clauses – tie in periods and future liability are areas to keep a close eye on. Your contract should provide you with the flexibility you need to complete the sale of your property and benefit you.

Choosing an estate agent for your upcoming property sale isn’t a simple task, but by hiring us to sell your home you can discover a friendly, personal, professional and transparent service every step of the way. Get in touch with our team today to get started.


Sunderland… A City by the Sea

When people think of Sunderland, many from outside of the area don’t think of the city’s proximity to the sea. As a Sunderland estate agency, we’re proud of our maritime links, stunning seafront and award winning beaches, that’s why we’ve dedicated this blog post to our city by the sea. Here we offer an introduction to Sunderland’s seafront so people visiting for fun and frolics or those looking to make a more permanent move can learn more.

Seaside fun for the family

Sunderland is home to two award winning Blue Flag beaches. Roker and Seaburn are both great places to enjoy the summer months as well as take in the beautiful scenery that the cooler months bring. Boasting miles of mesmerising coastline, Roker and Seaburn offer traditional seaside fun for all the family, whilst, based just a short walk away, Roker Park has numerous play areas and a miniature railway. Both beaches are flanked by great cafes and restaurants so you are never too far away from great food and drink.

Learn more about Sunderland’s heritage

You can’t visit Sunderland’s coastline without paying a visit to the National Glass Centre. Here you’ll find an educational experience that will excite all ages as well as hands-on activities and demonstrations. Sunderland’s glass making heritage is something we and other locals are very proud of and here you can take a walk through history as well as see some of the latest works of glass and ceramic art.

Exhilarating activities for all ages

Our beaches aren’t just for relaxing on and taking in the views, you can enjoy the thrills and spills of the sea at our £1 million Marine Activities Centre. Enjoy surfing, rowing, kayaking, sailing and so much more, and discover more of the coastline than ever before. Sunderland Yacht Club is another place where you can perfect your sailing and powerboat skills. The yacht club holds courses and other events for members.

Become coasteering explorers

Our beautiful sandy beaches hold another secret. The site of the area’s unique geological structure, some of which can only be found in specific areas of the globe, Roker’s Cannonball Rocks tell us so much more about the origins of Sunderland’s coastline. Take your place in Roker’s mobile eco pods and become an explorer for the day.

A gateway to nature

Sunderland is perfectly positioned on the doorstep of four national parks – namely Northumberland, North York Moors, Yorkshire Dales and the Lake District – great for nature lovers looking to continue their outdoor experience.

Coastline, countryside and city, Sunderland has it all! Make your move to Sunderland, and discover just how great it is to work and live here for yourself by contacting our Sunderland estate agents today. We have properties of all shapes and sizes available, and work with you one-on-one to ensure you become one step closer to your dream home.

Live, Learn & Grow in Sunderland

Last year Sunderland was ranked the top place in the North East of England to make a living and the fourth best in the UK by comparison site Totally Money, but one year on, is it still a location to live, learn and grow?

As a leading estate agent in Sunderland, we have been lucky enough to call this great city our home for over 12 years, but for those looking to move to the area for work or play, what benefits go hand-in-hand with a relocation here? Read on to discover why you should choose Sunderland as your new home.


Some 276,900 people live in Sunderland and there is a bevy of reasons why. Alongside its award winning beaches, great eateries and excellent attractions, Sunderland offers the perfect setting to truly make the most of work and home life. The city’s amazing nightlife is something that sets it apart from many towns and cities in the UK. Those more interested in arts and culture will also find all they need to while away their days. In addition to this, Sunderland has great transport links to the cities of Durham and Newcastle, which means you’ll never be stuck for something to do come the weekend.

The cost of living is low, unlike other UK cities. Property is very affordable to rent and buy, making settling here and enjoying all that the city has to offer possible, whatever your budget.


An integral part of Sunderland’s population is its students. Around 19,500 university students study here and as a respected provider of student accommodation in Sunderland we see first-hand the experience that students enjoy, whether they are travelling from near or from far.
The state-of-the-art facilities and links with world renowned organisations, make the University of Sunderland the first choice for many looking to further their education and find a suitable career.

The education options available in Sunderland also attract students from further afield, and the University of Sunderland proudly welcomes students from more than 100 countries every academic year.


The employment market in Sunderland is particularly strong, and thanks to the local university links to companies, it’s only getting stronger. A variety of projects have also helped to boost employment and the local economy. From 2014 to 2015, the launch of 54 projects saw £117 million of funding and the creation of thousands of jobs.

Sunderland is home to countless businesses, all of which are always looking to strengthen their teams with new talent.

Sunderland is a great place to live, learn and grow, let us help you find a property to call home right here. Contact our Sunderland estate agents today for assistance or browse our ever growing portfolio of property rentals, student accommodation and properties for sale online.

What Sets Us Apart from Other Sunderland Estate Agents

With countless estate agents, both online and off, vying for your business, you might be mistaken that the time consuming part of buying or selling isn’t waiting for the right seller or pinpointing the perfect home but finding a qualified agent to assist you. As an established estate agent in Sunderland we have helped many buyers, sellers, tenants and landlords to make their property dreams come true, but why should you choose us as your estate agent?

Read on to discover just some of the factors that set us apart from other estate agents here in Sunderland and those based a little further afield…

Years of experience at your disposal

Our experience in the property market has seen us assist clients for the past 12 years from our city centre headquarters, and we pride ourselves on bringing this unique expertise and local market knowledge to every customer that we work with. Our specialism in the student market is another plus point for younger tenants that may not have the knowledge that older, more experienced tenants have of the lettings market. We offer a jargon free, friendly and proactive property finding service to students who are new to the Sunderland area and those who are born and bred here and searching for the perfect pad to affirm their newfound independence.

A property service for all

As well as being specialists in student accommodation, we have assisted buyers, sellers and tenants from all other walks of life also. From families and the elderly to young professionals, couples and individuals, we have made it our business to find properties that fit each client’s distinct criteria. Over the years we have worked with all types of customers and all levels of budgets using our in-depth knowledge of the area to source properties that would otherwise be off the radar.

Vital support for landlords

Our service extends to property management and landlord support, and we have helped landlords in the UK and overseas to find rental properties in Sunderland, discover the right tenants and maximise their income.

The very best properties in Sunderland

Whether you are looking for a family home in the suburbs, a plush pad in the centre of the city or an apartment close to campus, our property portfolio offers a diverse range of options. We update our portfolio regularly to offer the very best properties in Sunderland.

Need help finding your next property to buy or to rent? Or are you a landlord or a seller looking for assistance? Contact our team direct to discuss your requirements.

Student Life in Sunderland

Embracing student life is all about embracing your university town or city. According to a recent survey conducted on behalf of the Guardian, 73% of students choose to move away from home in their quest for independence, but for those relocating to Sunderland for its university – The University of Sunderland is renowned for its business, tourism and nursing degrees to name but a few reasons why people choose to study here – gaining an insight into life before you make the big move isn’t always easy. Here we offer a definite guide to student life in Sunderland so you can look forward to the new academic year.

Everyone’s just so friendly

The University of Sunderland isn’t referred to as the ‘friendly university’ for nothing. The university itself welcomes students from all walks of life and from all parts of the world to provide a diverse and truly multi-cultural learning environment. Outside the confines of the lecture room, you’ll always find that this friendly theme continues, with the local residents you encounter daily as a student known for being just as friendly.

Plenty to do and see

Day and night, you’ll never be bored as a student in Sunderland. The city’s nightlife scene is renowned for being cheap and eternally cheerful, and there are also plenty of places to relax and take in all the culture the city and surrounding areas have to offer. The coastline in particular is extremely beautiful, and is ideal for long walks, summer picnics and exciting activities like kayaking, abseiling, surfing and canoeing. Both beaches in the Sunderland area – Roker and Seaburn – are award winning and once you take a trip from your student accommodation in Sunderland, you are sure to see why.

A little closer to campus and Sunderland city centre you’ll find a bevy of attractions and activities to lose yourself in. Shop ‘til you drop and spend that student loan in style with a trip to The Bridges Shopping Centre; take in the stunning scenery at Mowbray Park; or enjoy all that the art world has to offer at the Northern Centre for Contemporary Art (NCCA) right here.

A place for now and the future

In 2015 Sunderland was ranked as the top place to live and work in the North East, making it not just the ideal base for your university education but for work after you graduate. Sunderland is the haunt of a number of market leading businesses, all of which are looking for talented students to become their next generation of staff.

Moving to Sunderland soon? Our portfolio features a number of student properties for your perusal. Contact our team direct or view student accommodation in Sunderland now booking on our website.

How to Invest in the Perfect Buy-to-Let

Property investment is still a great way to realise attractive returns, even in these uncertain times as Brexit negotiations get underway. Whilst recent tax changes have resulted in extra stamp duty charges for buy-to-let property investors with the right advice you can make property work for you, whether you are buying an investment property for the first time, adding to your portfolio or looking to make the most of a property you already own as a landlord.

Our letting agents in Sunderland have assisted property investors at home and overseas, and are here to help you with the following buy-to-let tips. Read on to discover essential advice for property investors.

Get to know the market

The property market is fast paced and ever changing but keeping up with the latest industry insights can really pay off. Understanding the benefits and risks of investing in the buy-to-let market is a great way to ensure your hard earned money is invested wisely and well, and attractive returns can be reaped as a result.

Be selective about location

The location of your buy-to-let is one selling point that can’t be altered after completion, and décor aside, your tenant will be looking for an area that has plenty of plus-points in regards to its travel links, education facilities and amenities. Choose your search area prudently, avoiding the most expensive and cheapest locations. During your buy-to-let property search, scour areas that are promising, locations that you feel have something to offer to prospective tenants.

During your buy-to-let property search it may be helpful to think about your target tenant and what they would want from a property. The requirements of a solo tenant, student or young professional are likely to differ dramatically in comparison to the needs of couples and families.

Step outside of your comfort zone

When sourcing a buy-to-let property to add to or start your portfolio, going outside of your comfort zone by searching an area that you are not familiar with may be the call of the day. Your letting agent will be able to assist with pinpointing potential areas that will really make the most of your investment and help you achieve the best return.

Keep finances in mind

It’s not just expected returns that should be observed carefully, numbers need to be crunched in all areas including mortgage repayments, deposits, tax, arrangement fees and maintenance costs. Understanding the costs of being a buy-to-let investor is vital, and will certainly help when shopping around for that all-important buy-to-let mortgage.

Looking to extend or build a buy-to-let portfolio of your own? Our letting agents in Sunderland can assist.

First-Time Buyers Fees – What Do You Need to Save?

Whilst the huge deposit that you need to save in order to buy your first home is highly publicised, taking that initial step onto the property ladder is a lot more expensive than many buyers anticipate. There are a variety of other costs that go hand-in-hand with your property purchase, and fees can in fact run into their thousands. As a leading estate agent in Sunderland, we have helped countless buyers find their dream homes. Whether you are purchasing your first or your next property, being clear on all the costs before you buy means no nasty surprises or last minute hunts for cash.


The property market may be stronger than ever since the recession but hefty deposits are still required. Mortgage lenders demand at least 5% of the value of the property that you are looking to buy as a down payment, and as a rule of thumb the higher the deposit, the better the mortgage deal. Taking time to save as much money as you can towards your deposit will pay dividends when it comes to keeping up with monthly mortgage repayments.

Mortgage fees

In addition to putting down a deposit, your mortgage provider may also charge set-up or booking fees depending on the product you choose. Fees range from £99 to £250, and most are fully refundable if you have to pull out of a sale before completion. With selected mortgage products you may also be liable to pay an arrangement fee, a cost which is either paid upfront or added to your total mortgage amount. This fee can cost up to £2,000. If you have found your chosen mortgage product with the help of a broker, other fees for this service may also apply. Brokers charge fees of up to £500 or simply charge commission on the value of your mortgage.

Mortgage fees continue with valuation and survey, account and higher lending charges, and depending on your chosen product, these costs can easily add up. Mortgage providers can charge up to £1,500 for valuation and survey, whilst a fee of up to £300 is typical when handling the administration and maintenance of a mortgage account. Higher lending charges tend to equate to 1.5% of the amount you are borrowing, this provides insurance cover for the lender should you be borrowing money to cover the majority of the property value.

Stamp duty and searches

Before completion, you may have to complete searches with your local council to ensure that the property you are looking to buy does not have any associated planning, drainage or local issues. Your solicitor or conveyancer will request the necessary searches on your behalf at a cost of between £250 to £300. Stamp duty is another unavoidable cost and whilst homes purchased for less than £125,000 have no duty to pay, homes purchased above this value pay a percentage depending on how much over the threshold their purchase is. The latest Stamp Duty Land Tax rates for residential properties can be viewed here.

Other fees

Additional costs to consider when purchasing your first home include survey fees (applicable if you opt for the home condition survey, homebuyer’s report or structural survey), registration of title (Scotland only), moving costs, CHAPS or telegraphic transfer fee, and building insurance fee.

Need further advice on buying your first property and the associated costs? Contact our friendly and professional estate agents today for help and advice.

Come Along to Our Cassaton House – Pizza Open Nights on Mondays!

With so many accommodation options available to college and university students, finding the perfect pad to spend the best years of your life in isn’t easy. As a leading Sunderland estate agency, we specialise in helping students at various stages of their education find the digs that suit them and with the 2017/18 academic year fast approaching, we are pleased to announce that our luxury student accommodation at Cassaton House is now available for booking.


Send us an email and register to attend out Monday Pizza Nights – join in with the fun and enjoy some pizza!

luxury in the city centre

Often the convenience of living in a city centre location and the luxurious trimmings that we’d all love to have at home aren’t mentioned in the same sentence, but at Cassaton House you can find luxury, a central location and so much more from £135 per week, including bills and Wi-Fi. The development consists of a series of studio apartments, each of which has been beautifully designed and fully equipped with all you need for student life and life in the city.

Situated on Fawcett Street in the heart of Sunderland city centre, Cassaton House residents will have access to a number of high quality and exclusive features on-site, with remote controlled heating and lighting, superfast broadband and Wi-Fi, gym, games room, communal living and snug areas, study rooms, and a cinema room all available as standard. Residents can also make the most of special occasions by booking Cassaton House’s private kitchen and dining area, perfect if you have your family over for the weekend or want to showcase your culinary skills by throwing a dinner party for your fellow residents. Making the most of Sunderland is also possible when living at Cassaton House, and Sunderland University’s city campus and St Peters campus are within walking distance so you are never too far away from class.

Safe and secure

As well as each apartment coming with a range of excellent features, more than we can mention in this short article, the security and safety of residents is particularly high on the agenda at Cassaton House. For those living away from home for the first time, nervous about living in a city centre location or simply fearful of the very real risk of theft, Cassaton House’s 24-hour surveillance and on-site concierge team will ensure you feel safe around the clock. Alongside the building’s CCTV system and concierge, as a resident you will receive alerts directly to your smartphone, allowing you to put your worries to bed and really enjoy university as intended.

Come see for yourself

The best way to discover the full Cassaton House experience is to come and see the development for yourself. Free food and refreshments are available.

At our Sunderland estate agency, we are now taking bookings for Cassaton House. Short term contracts are available from now until the end of August or from September 2017. Contact us direct to book or to find out more by calling 0191 510 9950 or emailing enquiries@hackettproperty.com.

Why Reporting a Problem or Repair Has Never Been Easier

Whatever the condition of your property when you moved in, it is important to acknowledge that property problems do crop up during a tenancy. Our letting agents in Sunderland work with countless landlords and tenants to ensure they are connected with the property solutions they require, and during our nine years of trading we have helped to improve landlord-tenant relations and complete repairs or resolve other issues as conveniently and quickly as possible.

With the latest technology at our fingertips, reporting a problem or repair has never been so easy, and thanks to our sophisticated repair reporting system we manage and resolve issues as and when they occur throughout our property portfolio.

Reporting problems as a Hackett tenant

Here at Hackett, we use Fixflo as our online reporting system, a software package that has countless happy customers at its heart and is trusted by thousands. By using Fixflo we are able to ensure faster fixes and clearer communication at every turn, two factors that mean fewer issues for the tenants and landlords we assist.

For tenants, the convenience of being able to report issues 24 hours a day, 7 days a week, is a great relief. We understand that property problems don’t just occur during office hours, and you can use your PC, tablet or mobile phone to submit your report. Where possible, the Fixflo system also gives you the information you need to remedy the problem yourself, with guidance offering the solutions you need to save precious time.

How our online reporting system works

Fixflo is easy to use, and is available in more than 40 languages, so if you are not fluent in English you can report a repair in your native language without fear of miscommunication.

The reporting process begins with you identifying the problem, simply click on the pictures that are most relevant to you and your circumstances. You will be asked what the issue is and which area of your rented home is affected, you can then go onto select relevant options and provide additional notes and photos where applicable. Before your feedback is submitted to our team, you will be asked for your address and contact details.

Do you have an issue to report?

Let our letting agents in Sunderland get you one step closer to fixing an issue within your rented property or resolve a repair by using our reporting system today. Simply visit https://hackett.fixflo.com/Auth/HomeIssueCreate to get started.