Why Reporting a Problem or Repair Has Never Been Easier

Posted on January 3, 2017

Whatever the condition of your property when you moved in, it is important to acknowledge that property problems do crop up during a tenancy. Our letting agents in Sunderland work with countless landlords and tenants to ensure they are connected with the property solutions they require, and during our nine years of trading we have helped to improve landlord-tenant relations and complete repairs or resolve other issues as conveniently and quickly as possible.

With the latest technology at our fingertips, reporting a problem or repair has never been so easy, and thanks to our sophisticated repair reporting system we manage and resolve issues as and when they occur throughout our property portfolio.

Reporting problems as a Hackett tenant

Here at Hackett, we use Fixflo as our online reporting system, a software package that has countless happy customers at its heart and is trusted by thousands. By using Fixflo we are able to ensure faster fixes and clearer communication at every turn, two factors that mean fewer issues for the tenants and landlords we assist.

For tenants, the convenience of being able to report issues 24 hours a day, 7 days a week, is a great relief. We understand that property problems don’t just occur during office hours, and you can use your PC, tablet or mobile phone to submit your report. Where possible, the Fixflo system also gives you the information you need to remedy the problem yourself, with guidance offering the solutions you need to save precious time.

How our online reporting system works

Fixflo is easy to use, and is available in more than 40 languages, so if you are not fluent in English you can report a repair in your native language without fear of miscommunication.

The reporting process begins with you identifying the problem, simply click on the pictures that are most relevant to you and your circumstances. You will be asked what the issue is and which area of your rented home is affected, you can then go onto select relevant options and provide additional notes and photos where applicable. Before your feedback is submitted to our team, you will be asked for your address and contact details.

Do you have an issue to report?

Let our letting agents in Sunderland get you one step closer to fixing an issue within your rented property or resolve a repair by using our reporting system today. Simply visit to get started.